AUTO DIALER-
Rated #1 for 2024 PCMag Buyer’s Guide for as low as $20/mo!
GetVoIP`s Top Rated Business VoIP Provider for as low as $20/mo!
Top Rated Business VoIP Provider for 2024 for as low as $20/mo!
Best Reviews' Editor's Choice 2024 for as low as $20/mo!
FitSmallBusiness' Top Rated VOIP Provider for as low as $20/mo!
FinancesOnline #1 Business VoIP Provider for as low as $20/mo!
Top Rated Hosted PBX Provider for as low as $20/mo!
Top Rated Call Forwarding Provider for as low as $20/mo!
Top Rated Virtual Phone Provider for as low as $20/mo!
Top Rated Web Conferencing Provider for as low as $20/mo!
Top Rated Small Business Phone Services for as low as $20/mo!
TechRadar's Best Business VoIP Provider for as low as $20/mo!
Easy to Setup Automatic Call Recording for as low as $20/mo!
Top10's Best VoIP Provider in 2024 for as low as $20/mo!
Top Rated Virtual Phone Number Provider For As Low As $20/mo!
Maximize your agents' productivity and reduce downtime, so they can connect with more people per hour
Take Charge With an Auto Dialer for Every Need
Progressive Dialer
Gain phone dialing efficiency with the peace of mind that your customers will be connected with a live agent, every time, with a smart power dialer
BEST FOR
Predictive Dialer
Dial more often with fewer errors as it intelligently predicts which agent is ready to answer the next call the soonest
BEST FOR
Preview Dialer
Make research and call-selection simple so call center agents can focus on developing a personal connection for each call
BEST FOR
TCPA Safe Dial
Full-featured manual dialer with a familiar agent-ui and with built-in compliance supporting tools
BEST FOR
Arm agents with the information, tools, and guidance they need to own every moment
Keep agents well-informed
with quick access to customer information and seamless syncing between agent desktop and external applications
Focus on winning customers, not troubleshooting tech
with simplified, intuitive UI
Smooth out the sales process
with guided engagement flows that automatically adapt to each customer interaction
COACHING AND ANALYTICS
Never stop improving the way your business wins–and serves–customers
Boost agent performance
with real-time call center manager or supervisor coaching capabilities from Monitor, Chat Suggestions, and Barge-in
Understand where help is needed
with at-a-glance visibility of live reporting dashboards that analyze agent success
Improve quality assurance
with closed feedback loops from readily available call recordings
MAXIMIZE OUTPUT & OPERATIONAL EFFICIENCY
Give agents the power to get more done
Make stronger connections
with automated dialers and blending in the background leading the way to live prospects and increased productivity
Count on 99.999% uptime
from dependable connections that don’t leave agents or customers hanging
Tailor campaigns to your goals
with rule-setting and data integration capabilities for establishing who you’re calling, when you’re calling, and how often
BUILT FOR TRUST
Create trust and promote positive customer engagements
Mind regulations as you go
with Safe Dial, featuring TCPA compliance-supporting tools, human intervention, and time zone conscious technology
Respect your customers
with seamless DNC list integration that lets customers opt out and helps agents stay aware of their choice
Encourage call-backs
with around-the-clock reachability from real call back numbers, IVR, intelligent blending, and inbound routing
What is an auto dialer?
Predictive Dialers
The software dials numbers even before agents are available
Progressive Dialers
The software dials numbers even before agents are available
Preview Dialers
The software delivers contact records prior to the call so agents can review them before engagement
- Public reminders (e.g. government bodies advising constituents to vote)
- Emergency notification solutions (e.g. schools alerting parents of a campus emergency)
- Appointment scheduling and appointment reminders (e.g. doctor’s offices reminding patients of a scheduled visit)
How does a dialer work?
- Voice broadcast - Relay an important message to a list of customers simultaneously.
- Interactive voice response (IVR) - You can use voice broadcast with an IVR and include an option that involves pressing a key to generate touch tones, allowing the recipient to listen to a call recording and interact with the system.
- Answering machine detection - As the name implies, it detects whether or not a call is being picked up by an actual person.
- Call routing - Once the software recognizes a person or an answering machine, it takes action accordingly.