Certification

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

Demonstrate customization of Dynamics 365 Sales to provide clients with tools to manage customer information, gather insights, and automate best practices.

At a glance

Jump to

Overview

As a candidate for this certification, you’re a Microsoft Dynamics 365 functional consultant with sales expertise. You’re responsible for implementing solutions that meet the business requirements of an organization, large or small. You’re also responsible for identifying potential process efficiencies and improvements that could be achieved by using Dynamics 365 Sales and wider Microsoft Power Platform features. This may include supporting a sales lifecycle to run effectively and assisting the sales team to:

  • Achieve revenue targets.
  • Execute business strategies.
  • Meet an organization's objectives.

You’re responsible for configuring and expanding the core sales application functionality to create scalable customer solutions which support, automate, and accelerate the company's sales process. You’ll use your knowledge of Microsoft Power Platform and the common customer engagement capabilities in Dynamics 365 to inform the solution design where the following are required:

  • Integrations
  • Business process flows
  • Visualizations
  • Custom applications

As a candidate, you should:

  • Have strong business knowledge of sales processes for business-to-customer and business-to-business scenarios.
  • Understand the sales process of the customer as well as the core functionality of Dynamics 365 Sales to identify where the two align and differ.
  • Be proficient in configuring Microsoft Power Platform, primarily model-driven apps.
  • Have knowledge of Microsoft 365 services and their interactions with Microsoft Dataverse.

Important

The English language version of this certification will be updated on April 19, 2024. Review the study guide linked in the Certification resources section for details about upcoming changes.

Skills measured

  • Configure Dynamics 365 Sales
  • Manage core sales features
  • Configure additional tools and services

Prepare for the exam

Practice for the exam

Practice Assessment

Assess your knowledge

Practice assessments provide you with an overview of the style, wording, and difficulty of the questions you're likely to experience on the exam. Through these assessments, you're able to assess your readiness, determine where additional preparation is needed, and fill knowledge gaps bringing you one step closer to the likelihood of passing your exam.

Take the practice assessment

Exam Sandbox

Experience demo

Experience the look and feel of the exam before taking it. You'll be able to interact with different question types in the same user interface you'll use during the exam.

Take the exam

You will have 100 minutes to complete this assessment.

Exam policy

This exam will be proctored, and is not open book. You may have interactive components to complete as part of this exam. To learn more about exam duration and experience, visit: Exam duration and exam experience.

If you fail a certification exam, don’t worry. You can retake it 24 hours after the first attempt. For subsequent retakes, the amount of time varies. For full details, visit: Exam retake policy.

Need accommodations?

We offer a variety of accommodations to support you.

Learn More

This exam is offered in the following languages:

English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified)

Schedule through Pearson Vue

Schedule exam

 

Price based on the country or region in which the exam is proctored.

Renew your certification

Do you know that Microsoft role-based and specialty certifications expire unless they are renewed? Learn the latest updates to the technology for your job role and renew your certification at no cost by passing an online assessment on Microsoft Learn.

Learn more about renewing

Certification resources

Exam MB-210 study guide

Focus your studies as you prepare for the exam. Review the study guide to learn about the topics the exam covers, updates, and additional resources.

Certification poster

Check out an overview of fundamentals, role-based, and specialty certifications.

Exam Replay

Boost your odds of success with this great offer.

Support for credentials

Get help through Microsoft Credentials support forums. A forum moderator will respond in one business day, Monday–Friday.

Choose your Microsoft Credential

Microsoft Applied Skills or Microsoft Certifications? Choose the path that fits your career goals, desired skillset, and schedule.