Free Customer Service Software

Customer Service Software That Puts Customers First

Deliver delightful support at scale and drive long-term retention with Service Hub — all inside HubSpot’s unified customer platform.
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Scale Support

Deliver support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability.

Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward.

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Popular Features

Help Desk & Ticketing

Empower your reps to manage and resolve tickets in an AI-first workspace. 360-degree intelligence is built right into every interaction.

Knowledge Base

Help customers help themselves, and reduce your number of support requests.

Omni-Channel Messaging

Meet your customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between them.

Drive Retention

Using a patchwork of tools to manage customer success can cause a disjointed experience, resulting in lost revenue. Grow customers smarter with proactive tools that uncover new opportunities to improve customer health and expand your revenue.

With Service Hub, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.

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Popular Features

Feedback Management

Create NPS, CSAT, CES, and custom surveys to gather critical customer feedback.

Conversation Intelligence

Capture details from calls and unlock coaching opportunities with AI-powered insights.

Customer Portal

Empower customers to get the help they need through a secure customer portal that keeps track of their support tickets and helps reduce time to resolution.

Leverage 360-Degree Insights

Service Hub is connected to marketing and sales, and powered by HubSpot’s Smart CRM to deliver more complete insights out-of-the-box and unify your customer-facing teams.

Drive powerful collaboration and alignment between your customer experience, marketing, and sales teams, providing confidence, context, and credibility in your customer conversations.

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Popular Features

Fully Integrated Smart CRM

Automatically track customer details and interactions with your business in one source of truth that's accessible to your whole team.

Service Analytics

Uncover key insights with out-of-the-box reports that help you deliver efficient authentic service.

Mobile Inbox

Stay productive on the go with the tools you need to collaborate and deliver agile support.

You succeed when your customers do.

Customers want knowledge, speed, and genuine human interactions. See why 205,000+ businesses in over 135 countries use HubSpot to find solutions faster and exceed customer expectations.

  • The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.

    Christie Pearson

    CRM Administrator

    Santa Cruz Bicycles

  • There is now a shared visibility where everyone can see what’s going on … We’re constantly sharing new metrics with leadership and everyone has a better view of the customer.

    Doug Dotts

    Data Product Manager

    Unific

  • Our customer service reps can see all the information about the customer … We've been able to build stronger relationships with our customers.

    Aarne Töllinen

    CCO and CMO

    Stella

  • Service Hub has been a game-changer for us in how we communicate across teams and solve customer issues. Having all of our customer data in one place fosters better collaboration and ensures that we're approaching every interaction with the full context of that customer's experience with us.

    Rick Mirsky

    Founder and CEO

    Ecom Diversify

    Start growing your business through happier, more successful customers.

    HubSpot Service Hub helps you put the customer first with tools that enable your team to connect with them when and how they want to.

    Get started free
    Free to start. Affordable as you grow.