Deliver effortless customer service with Freshworks Customer Service Suite
WITH THE CUSTOMER SERVICE SUITE, YOU GET
- AI-powered chatbots
- Omnichannel support
- Comprehensive ticketing
- AI assistant for agents
- Data-driven insights
- Seamless collaboration
Our intelligent chatbots can understand natural language and customer intent. Customers can access these chatbots across channels and quickly resolve common queries.
Give your agents a personal assistant with Freddy Copilot to suggest responses, recommend actions, and summarize conversations, enabling them to delight customers.
Track team efficiency, and surface trends, and identify opportunities for service improvement using Freddy Insights that continually analyzes performance data.
Let the Customer Service Suite's automations take care of your support operations so that admins can spend more time delivering memorable customer service.
For fast growth
$ 29
/agent/month, billed annually
$35
/agent/month, billed monthly
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Administrator Capabilities
Contacts and Account Management
Dashboard and Analytics
Security and Privacy
For high performance
$ 69
/agent/month, billed annually
$ 83
/agent/month, billed monthly
Everything in Growth, plus:
Omnichannel
Self-Service
Conversational Engagement
Ticketing
Contacts and Account Management
Administrator Capabilities
Dashboard and Analytics
For enterprise-grade support
$ 109
/agent/month, billed annually
$ 131
/agent/month, billed monthly
Everything in Pro, plus:
Self-Service
Ticketing
Administrator Capabilities
Dashboard and Analytics
Security and Privacy
500 Freshbots sessions included with paid plans
“Freddy AI has been a lifesaver and morale booster for our agents. Agents no longer need to waste time updating customer return information. Freddy checks the system for us and does the order update without direct human interaction. Best of all, agents no longer deal with the angry customers first hand because of deflection, they are able to find ways to continue to refine the strategy to make customers happier and in turn, agents happy.”
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